Using your helpdesk

Discussion, feedback, tips and tricks for using to your helpdesk.

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  1. carlos-garcia

    User different views for each staff department

    carlos-garcia, Mar 28, 2012
    Replies:
    1
    Views:
    53
    Exie Smith
    May 16, 2012 at 8:54 PM
  2. stevenjohn

    KB - Parent Category - remove default tick

    stevenjohn, Sep 1, 2011
    Replies:
    7
    Views:
    268
    Tom Lesniak
    May 16, 2012 at 4:29 PM
  3. stefano.coccia

    send news to mail in ccn

    stefano.coccia, May 16, 2012 at 3:18 PM
    Replies:
    0
    Views:
    11
    stefano.coccia
    May 16, 2012 at 3:18 PM
  4. Igor Kryltsov

    How to separate News and How-To's per portal

    Igor Kryltsov, May 16, 2012 at 1:21 PM
    Replies:
    0
    Views:
    9
    Igor Kryltsov
    May 16, 2012 at 1:21 PM
  5. jfhicks1

    Restricting Who Can Change A Ticket's Owner

    jfhicks1, Nov 28, 2011
    Replies:
    2
    Views:
    114
    triller
    May 16, 2012 at 12:46 PM
  6. Krafty

    Users from 2 different Active Directories

    Krafty, May 11, 2012 at 4:12 PM
    Replies:
    4
    Views:
    56
    Krafty
    May 16, 2012 at 12:27 PM
  7. tamilmaran

    Create ticket as a user

    tamilmaran, Dec 25, 2011
    Replies:
    6
    Views:
    229
    Drew Keller
    May 16, 2012 at 11:56 AM
  8. evoges

    Flexible Autoresponder?

    evoges, May 7, 2012 ... 2
    Replies:
    22
    Views:
    184
    garyGBM
    May 16, 2012 at 7:56 AM
  9. Igor Kryltsov

    What client portal 'Search' searches?

    Igor Kryltsov, May 16, 2012 at 5:37 AM
    Replies:
    0
    Views:
    11
    Igor Kryltsov
    May 16, 2012 at 5:37 AM
  10. joshmaisey

    What is {$_ticketPost[postfooter]} used for in the Ticket View page on Client CP?

    joshmaisey, May 16, 2012 at 4:17 AM
    Replies:
    0
    Views:
    8
    joshmaisey
    May 16, 2012 at 4:17 AM
  11. Aleksey Karlov

    How to start event on ticket submission?

    Aleksey Karlov, May 15, 2012 at 11:22 PM
    Replies:
    2
    Views:
    23
    Aleksey Karlov
    May 16, 2012 at 1:12 AM
  12. Marjory

    Anonymous articles in the knowledgebase

    Marjory, May 15, 2012 at 2:44 PM
    Replies:
    1
    Views:
    22
    chrisrouse
    May 15, 2012 at 4:00 PM
  13. cse

    Limited custom field select box

    cse, May 15, 2012 at 2:58 PM
    Replies:
    0
    Views:
    19
    cse
    May 15, 2012 at 2:58 PM
  14. NC Software

    Where do I modify _autoCloseFinalSubFooter

    NC Software, May 15, 2012 at 1:53 AM
    Replies:
    2
    Views:
    23
    NC Software
    May 15, 2012 at 2:33 PM
  15. Haris Ahmed

    I want to add custom fields in Offline Chat Message Form

    Haris Ahmed, May 15, 2012 at 11:41 AM
    Replies:
    0
    Views:
    15
    Haris Ahmed
    May 15, 2012 at 11:41 AM
  16. jacksoggetto

    Third part support

    jacksoggetto, Oct 27, 2011
    Replies:
    4
    Views:
    95
    hamish
    May 15, 2012 at 10:35 AM
  17. zztemp

    two points in hyperlink generated by kayako

    zztemp, Apr 18, 2012
    Replies:
    8
    Views:
    93
    zztemp
    May 15, 2012 at 9:12 AM
  18. Haris Ahmed

    Required changes in Live Chat

    Haris Ahmed, May 14, 2012 at 2:52 PM
    Replies:
    0
    Views:
    23
    Haris Ahmed
    May 14, 2012 at 2:52 PM
  19. James McCann

    Hiding KB articles

    James McCann, May 14, 2012 at 10:29 AM
    Replies:
    2
    Views:
    31
    James McCann
    May 14, 2012 at 11:42 AM
  20. BrettW

    Kayako Loginshare Script - Includes Drupal, Interspire and Wordpress with more coming

    BrettW, Nov 28, 2010 ... 2 3
    Replies:
    53
    Views:
    5,092
    sqzdog
    May 13, 2012 at 3:59 PM
  21. Wodan

    Ticket history in e-mail

    Wodan, May 13, 2012 at 2:50 PM
    Replies:
    0
    Views:
    25
    Wodan
    May 13, 2012 at 2:50 PM
  22. smartcard

    Hardware Sizing

    smartcard, May 12, 2012 at 7:20 AM
    Replies:
    2
    Views:
    56
    garyGBM
    May 12, 2012 at 11:42 PM
  23. tomtom

    User Permissions for Departments not work for LiveChat

    tomtom, Oct 23, 2011
    Replies:
    2
    Views:
    104
    ad_amin
    May 11, 2012 at 4:45 PM
  24. dragoscalin

    How can we force staff to input the billing information before closeing a ticket

    dragoscalin, May 11, 2012 at 3:21 PM
    Replies:
    1
    Views:
    27
    garyGBM
    May 11, 2012 at 4:23 PM
  25. NC Software

    Problem with escalations...

    NC Software, May 11, 2012 at 2:23 PM
    Replies:
    3
    Views:
    31
    garyGBM
    May 11, 2012 at 2:57 PM
  26. nibb

    Error with PHP 5.3.10

    nibb, Mar 2, 2012
    Replies:
    10
    Views:
    362
    nibb
    May 11, 2012 at 12:26 AM
  27. Erin Mann

    Using SMTP Versus PHP Client for Outgoing Email

    Erin Mann, May 10, 2012 at 3:32 PM
    Replies:
    1
    Views:
    37
    bs01
    May 10, 2012 at 11:41 PM
  28. Craig Vanaman

    Kayako Template Customisation - documentation?

    Craig Vanaman, May 10, 2012 at 2:47 PM
    Replies:
    3
    Views:
    70
    garyGBM
    May 10, 2012 at 5:32 PM
  29. Steve Little

    How to Change Sender Name in Outgoing Emails?

    Steve Little, May 9, 2012
    Replies:
    6
    Views:
    99
    Steve Little
    May 10, 2012 at 5:16 PM
  30. nibb

    Ugly html bug in troubleshooter

    nibb, May 10, 2012 at 11:04 AM
    Replies:
    0
    Views:
    33
    nibb
    May 10, 2012 at 11:04 AM
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