Recent Activity

Activity stream for all registered members at Kayako Community Forums.

  1. John DeMotte posted a new thread.

    Need to create report, new to KQL

    Hello all. I was wondering if anyone can help me out with this. New to KQL and have been searching to find details to learn how to create...

    Forum: Kayako reports (Kayako Classic)

    Mar 24, 2017 at 2:04 PM
  2. supportskins replied to the thread Staff member who closed ticket changed.

    A ticket can be owned by a staff user and closed by another user as long as he has access to the department in which the ticket exists....

    Mar 24, 2017 at 9:15 AM
  3. Lill posted a new thread.

    Staff member who closed ticket changed

    Hi all, We are having a strange issue where the user who originally closed the ticket differs from the current ticket owner. Let me...

    ticket_display.png AUDITLOG.png db.png MySQL Workbench_2017-03-23_09-38-55.png

    Forum: Technical chat

    Mar 23, 2017 at 8:39 AM
  4. Evgeny Kuchkov replied to the thread Take option.

    after line 1170 add $_SWIFT_TicketObject->SetStatus(x); where x is the current number of your "in-progress" status

    Mar 21, 2017 at 4:48 PM
  5. Evgeny Kuchkov replied to the thread Take option.

    found __apps/tickets/staff/class.Controller_Ticket.php :)

    Mar 21, 2017 at 4:30 PM
  6. Evgeny Kuchkov replied to the thread Take option.

    Hi Gary, can you point me where's the procedure of "take" in sources?

    Mar 21, 2017 at 4:25 PM
  7. CyberCr33p replied to the thread Speed up staff center search.

    We have more than 60.000 tickets and the search takes 1-2 sec. Maybe your server has not much resources available?

    Mar 21, 2017 at 1:31 PM
  8. alexkalinin replied to the thread V4 Big Screen Ticket Monitoring.

    Hi Neil, We can modify this app to support multiple instances or we could alternatively develop a new functionality for you based on our...

    Mar 20, 2017 at 9:51 PM
  9. Korla_Plankton posted a new thread.

    Broad Notification Criteria

    The idea is that any ticket activity for tickets with priority 'Software Bug' and department 'Customer Care' should trigger a notification....

    Forum: Using Kayako Classic

    Mar 20, 2017 at 8:11 PM
  10. zztemp posted a new thread.

    Knowledgebase doesn't work anymore, throws errors

    Hi, we have been using kayako on-side for years, never had issues. Today we had a user complain about not being able to access...

    Forum: Technical chat

    Mar 20, 2017 at 11:39 AM