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John DeMotte posted a new thread.
Hello all. I was wondering if anyone can help me out with this.
New to KQL and have been searching to find details to learn how to create...
A ticket can be owned by a staff user and closed by another user as long as he has access to the department in which the ticket exists....
Lill posted a new thread.
We are having a strange issue where the user who originally closed the ticket differs from the current ticket owner.
after line 1170 add
where x is the current number of your "in-progress" status
found __apps/tickets/staff/class.Controller_Ticket.php :)
can you point me where's the procedure of "take" in sources?
We have more than 60.000 tickets and the search takes 1-2 sec. Maybe your server has not much resources available?
We can modify this app to support multiple instances or we could alternatively develop a new functionality for you based on our...
Korla_Plankton posted a new thread.
The idea is that any ticket activity for tickets with priority 'Software Bug' and department 'Customer Care' should trigger a notification....
zztemp posted a new thread.
we have been using kayako on-side for years, never had issues. Today we had a user complain about not being able to access...
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