Hi everyone...Our company is running the trial Kayaco Fusion software to test and possibly change out our existing ticketing service. All in all, it looks pretty good. We do however have a few concerns. 1.) Is there a way to have our employees in a drop down list in the email field when assigning tickets? 2.) Is there a way to automatically track time worked on each ticket? 3.) Is there a group/individual Calendar Module or something for our staff to share their appointments and track their working day? 4.) Is there a field for billable and non-billable?
Hi there, 1) when your assigning the ticket, all your helpdesk staff will show up in the dropdown 2) The ticket lets you type in time worked and also time billed. ( there is no automatic counting of the value though ) 3) I am afraid kayako does not have a calendar that you can use for such a purpose. 4) yes, there is time worked and time billed Gary
2) I believe this add-in tracks time automatically: http://www.kayako-solutions.com/kayako-modules/timer-module/
