1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

A Few Questions Before We Buy?

Discussion in 'Installation and setup (Kayako Classic Download)' started by smokinoakum, Aug 3, 2012.

  1. smokinoakum

    smokinoakum New Member

    Hi everyone...Our company is running the trial Kayaco Fusion software to test and possibly change out our existing ticketing service. All in all, it looks pretty good. We do however have a few concerns.

    1.) Is there a way to have our employees in a drop down list in the email field when assigning tickets?

    2.) Is there a way to automatically track time worked on each ticket?

    3.) Is there a group/individual Calendar Module or something for our staff to share their appointments and track their working day?

    4.) Is there a field for billable and non-billable?
  2. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    1) when your assigning the ticket, all your helpdesk staff will show up in the dropdown

    2) The ticket lets you type in time worked and also time billed. ( there is no automatic counting of the value though )

    3) I am afraid kayako does not have a calendar that you can use for such a purpose.

    4) yes, there is time worked and time billed

  3. masterctrl1

    masterctrl1 Kayako Guru

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