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Completed Ability to view raw email (message headers) from the agent control panel

Discussion in 'Kayako product feedback and suggestions' started by jon, Mar 10, 2011.

  1. jon

    jon Established Member

    In V3 we were able to view the headers of a client reply to verify how it arrived, that button is gone now. Please bring it back!
     
  2. meltemi

    meltemi Established Member

    +1
    This button was helpful
     
  3. smckendrick

    smckendrick Member

    Woah woah woah. You mean you were able to see the email headers?

    Why was that ever removed? :(
     
  4. jon

    jon Established Member

    I was just about to create a request for this, we use the headers to verify some support requests are genuine, not having this button means we have to undelete the message we want to verify and move it to another folder before kayako reparses it. Please bring this feature back!
    -jon
     
  5. greg

    greg Established Member

  6. An4k1n

    An4k1n Established Member

  7. stophi

    stophi Member

    +9 :)

    is there a feature-request for this?
    is it on roadmap?

    thx
     
  8. 7thSon

    7thSon Established Member

    +9999 :)

    Often it is very important to be able to see the mailheader of a ticket.
     
  9. stophi

    stophi Member

    can we please have some feedback from kayako, if this feature-request will be implemented?

    thx for your feedback!
     
  10. mikav

    mikav Member

  11. net24

    net24 Member

    Hello

    Forgive me if this is already catered for but I cannot find it. In v3 there was a quick button on the bottom right of the ticket view to bring up the raw message from the parser log. This doesn't appear in v4 from what I can see.

    We use this quite often when a customer forwards a message onto us, and due to the break lines the forwarded message is removed. We click on the quick button to easily see the entire message contents. I can do this now but I need to login to Admin CP and view the parser log which is time consuming for agents.

    Is there a quicker way to do this in v4?

    Thanks, Lee.
     
  12. Drew Keller

    Drew Keller Just one person in a world of millions.

  13. net24

    net24 Member

    Excellent, thanks Drew. Looks like just what we need!
    Lee.
     
  14. Drew Keller

    Drew Keller Just one person in a world of millions.

    No problems at all.
     
  15. Jamie Edwards

    Jamie Edwards Staff Member

  16. Kevin Reed

    Kevin Reed Member

    Is this functionality likely to be back-ported into Kayako Download (and if so, any time soon)? We are restricted to using the download version for the foreseeable future, but would consider this to be a massive time saving if it can be made available...
     

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