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Active Directory vs normal sign-up users in kayako

Discussion in 'Technical chat' started by amirsanaii, Aug 13, 2016.

  1. amirsanaii

    amirsanaii New Member

    Hi there.

    We installed and configure LDAP AD authentication for users and it works well.
    But since we did that, the normal sign up users can not login. Although new users can register but when they try to login they get "Invalid User and Password".
    How we can have AD login and normal user login alongside?
    We have to have both login strategy.
    # We use this
    for setup and configure.

    Thanks for any helps.
  2. Gurpreet Singh

    Gurpreet Singh Staff Member

  3. amirsanaii

    amirsanaii New Member

    Hello and thanks for your reply :)

    Unfortunately I can not open class.SWIFT_user.php and this file is encrypted.
    I create the second group in template but it doesn't work (both template group are enabled) and just work when I disable the first one and as result, then, I don't have AD loginshare :-/

    How I can find class.SWIFT_user.php open file and replace with mine?
    How I can enable both authentication in template groups?

    Thank you
  4. Gurpreet Singh

    Gurpreet Singh Staff Member

    Hello there!

    Please let me know the build number of your Kayako and I will share the open source file. You can check the build number under: Admin Control Panel > Home > Dashboard > License Information > Version
  5. amirsanaii

    amirsanaii New Member

    Hi there
    We have fusion
    Thank you very much.
  6. Gurpreet Singh

    Gurpreet Singh Staff Member

    Hello Amir!

    I am so sorry that I lost the track of this thread. Please find attached the respective open source file.

    Attached Files:

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