1. Welcome to the feedback forum. Here's some tips for giving your suggestions the best shot:
    • Search before posting: See if someone else has already posted your suggestion. If you add your support to an existing, you're more likely to bubble up the request.
    • Keep one suggestion to one thread: Try not to club lots of different suggestions together in one thread. Otherwise, people will get confused about what they're voting for and we might miss your feedback.
  2. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  3. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Not planned Add phone number to information box in staff ticketview

Discussion in 'Kayako product feedback and suggestions' started by kpsmith, Mar 21, 2011.

  1. Jørn Trebbien

    Jørn Trebbien New Member

    Is there a way this could be modified to include phone numbers from custom fields?

    I have created a user profile custom group named 'Contact Information' and tied it to two custom fields named 'Phone Direct' and 'Phone Mobile' which I want to show in the Ticket View.
     

Share This Page