I am customizing the email templates that get sent out to users and staff when a reply is made, and including a link to the actual ticket. For the USER emails this is working fine, but don;t know how to do it for the staff link. here is the link I am generating <{$_basePath}>/Tickets/Ticket/View/<{$_ticket[ticketid]}> Which results in http://www.mydomain.com/index.php?/Tickets/Ticket/View/1234 The problem is that <{$_basePath}> includes /index.php and the staff link needs to be http://www.mydomain.com/staff/index.php?/Tickets/Ticket/View/1234 so how do I insert the /staff/ before the index.php