Admin Communication with Each Other? Chat?

Discussion in 'Developing, APIs and extending' started by WebLogic, Jul 1, 2012.

  1. WebLogic

    WebLogic Member

    I am wondering the best method to allow the admins who are logged into the Staff CP to communicate with each other. I run Resolve 4 and there is no chat available.

    I am thinking to just ad some javascript to a header/footer template that calls on a hosted chat service.

    Anybody have any ideas on what works good and how to implement it?

    Where are the header and footer templates stored that I would need to edit and add js code too?

  2. WebLogic

    WebLogic Member

    I'm a little surprised that no one has any ideas on how to let the admins communicate with each other.

    I often login to the staff panel, and wish I could chat or message to 'Admin Joe' and let him know that customer X needs help and that my idea is to do this or that. That's all I'm really trying to do. As it sits, I have to leave a 'Note' inside the ticket, and hope that he reads it and fully understands what I'm talking about. Chatting would be much faster.

    If any body has any idea, I would love to hear about it.
  3. masterctrl1

    masterctrl1 Kayako Guru

    This function is already built into Fusion (Resolve + Engage) and supports chat to visitor, operator to operator (staff), chat transfers, join chat in session, and monitor chat in session (as observer).

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