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Alert not working properly

Discussion in 'Customizing, extending and styling Kayako 3' started by waael, May 22, 2012.

  1. waael

    waael Member

    when we receive a ticket as alert:

    an email sent to the ticket sender "sender@domain.com"
    an email sent to (all staff) as Alert appeared as sender[staff@domain.com]

    but now the email sent to (all staff) as Alert appeared as [staff@domain.com] without the "sender" name
     
  2. waael

    waael Member

    any ideas??
     

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