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"Allowed memory size of %% exhausted" error importing Kayako 3

Discussion in 'Installation and setup (Kayako Classic Download)' started by OrangePeeled, Apr 3, 2017.

  1. OrangePeeled

    OrangePeeled New Member

    Allowed memory size of 134217728 bytes exhausted (tried t o allocate 1048576 bytes) in /var/www/html/support/__swift/apps/base/librar y/Import/class.SWIFT_ImportManager.php on line 629

    Hi all,

    I am trying to import our old version 3 helpdesk into our new install of 4. When running the php import (which is far, far more efficient than the HTML import), I ran into the error above. Any idea what would cause this error?

    Thanks,

    Brandon
     
  2. OrangePeeled

    OrangePeeled New Member

    Nevermind... had no idea php defaulted to 128MB. :confused: Changed that to 4GB and I'm rolling right along now. Also exported attachments just in case.

    Thanks,

    Brandon
     

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