This just started happening earlier today and nothing has been changed on the helpdesk or the email server. Anytime we try to reply to a ticket, change owners, or update the ticket in any other way, we get an error. This is causing a lot of problems and we cannot update anything with these errors. here is the error: [User Error]: #0 /var/www/html/__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/AbstractSmtpTransport.php(438): SwiftMailer_Transport_StreamBuffer->readLine(6) #1 /var/www/html/__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/AbstractSmtpTransport.php(301): SwiftMailer_Transport_AbstractSmtpTransport->_getFullResponse(6) #2 /var/www/html/__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/EsmtpTransport.php(224): SwiftMailer_Transport_AbstractSmtpTransport->executeCommand('??.??', Array, Array) #3 /var/www/html/__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/AbstractSmtpTransport.php(356): SwiftMailer_Transport_EsmtpTransport->executeCommand('??.??', Array) #4 /var/www/html/__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/AbstractSmtpTransport.php(474): SwiftMailer_Transport_AbstractSmtpTransport->_streamMessage(Object(SwiftMailer_Message)) #5 /var/www/html/__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/AbstractSmtpTransport.php(493): SwiftMailer_Transport_AbstractSmtpTransport->_doMailTransaction(Object(SwiftMailer_Message), 'it-helpdesk@sea...', Array, Array) #6 /var/www/html/__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/AbstractSmtpTransport.php(184): SwiftMailer_Transport_AbstractSmtpTransport->_sendTo(Object(SwiftMailer_Message), 'it-helpdesk@sea...', Array, Array) #7 /var/www/html/__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Mailer.php(86): SwiftMailer_Transport_AbstractSmtpTransport->send(Object(SwiftMailer_Message), Array) #8 /var/www/html/__swift/library/Mail/class.SWIFT_Mail.php(631): SwiftMailer_Mailer->send(Object(SwiftMailer_Message)) #9 /var/www/html/__modules/tickets/library/Ticket/class.SWIFT_TicketEmailDispatch.php(1145): SWIFT_Mail->SendMail(false, 1) #10 /var/www/html/__modules/tickets/library/Ticket/class.SWIFT_TicketEmailDispatch.php(291): SWIFT_TicketEmailDispatch->Dispatch(2, '<font face="Can...', 'test?????Ticket...', 'Seark IT', 'it-helpdesk@sea...', 'lcater@seark.ed...', '', Array, Array, '', '') #11 /var/www/html/__modules/tickets/library/Ticket/class.SWIFT_TicketPost.php(266): SWIFT_TicketEmailDispatch->DispatchStaffReply(Object(SWIFT_Staff), 'test?', false, 'it-helpdesk@sea...', Array) #12 /var/www/html/__modules/tickets/staff/class.Controller_Ticket.php(3262): SWIFT_TicketPost::CreateStaff(Object(SWIFT_Ticket), Object(SWIFT_Staff), 2, 'test', '', false, false, 'it-helpdesk@sea...') #13 [internal function]: Controller_Ticket->ReplySubmit('3844', 'inbox', '3', '-1', '-1', '0') #14 /var/www/html/__swift/library/MVC/class.SWIFT_Controller.php(335): call_user_func_array(Array, Array) #15 /var/www/html/__swift/library/Module/class.SWIFT_Module.php(164): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_Module), Object(SWIFT_Router), false) #16 /var/www/html/__swift/library/class.SWIFT.php(765): SWIFT_Module->ExecuteController() #17 /var/www/html/__swift/library/class.SWIFT.php(919): SWIFT->Initialize() #18 /var/www/html/__swift/swift.php(154): SWIFT::GetInstance() #19 /var/www/html/staff/index.php(28): require_once('/var/www/html/_...') #20 {main} Connection to 172.30.0.90:25 Timed Out (library/class.SWIFT.php:768)
Hi there, The main error here is "172.30.0.90:25 Timed Out", basically kayako attempted to send an email ( due to notifications on the actions your making tickets ) but it was unable to get a response from your mail server. I would double check your mail server, its likely its smtp engine has locked up or something like that. ( try using telnet to test it ) Gary
We are planning to restart the exchange server this afternoon. We are going to do that and continue testing in the morning if it still gives us problems. Thank you for the quick reply like always!
