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API Tutorial for basic web form to create tickets

Discussion in 'Using Kayako Classic' started by directKnowledge, Aug 20, 2018.

  1. directKnowledge

    directKnowledge New Member

    Any tutorials someone can point me to that demonstrates how to create a ticket via the API?

    Right now our tickets are spawned by an email getting sent to the system, but a lot of required fields are not set causing a lot of manual work having to go into the ticket and set all the fields the correct value they should be.

    I'd like to create a web form that users can go fill out all mandatory fields, click and button and have the API build and fire off a request to build the ticket for them.
     

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