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Array The used table type doesn't support FULLTEXT indexes

Discussion in 'Installation and setup (Kayako Classic Download)' started by MooFz, Jun 9, 2016.

  1. MooFz

    MooFz New Member


    I setup a new CentOS7 server and am trying to install Kayako Case latest version, but during installation I get the following error:

    Creating index: idxft_ticketnotes for table: swticketnotes FAILED
    Reason: Array The used table type doesn't support FULLTEXT indexes

    Anyone experienced this and has a fix ready?
  2. Raman

    Raman New Member

    The issue seems to be occurred due to old MySQL version being used which does not support full text indexes for InnoDB engine. Since you are installing the latest version of help desk, please install MySQL version 5.6.4 or higher.

    Ramandeep Sharma
  3. MooFz

    MooFz New Member


    I am working with MariaDB which still uses InnoDB engine 5.6.31, I'll see if I can update InnoDB.

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