1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Array The used table type doesn't support FULLTEXT indexes

Discussion in 'Installation and setup (Kayako Classic Download)' started by MooFz, Jun 9, 2016.

  1. MooFz

    MooFz New Member

    Hey,

    I setup a new CentOS7 server and am trying to install Kayako Case latest version, but during installation I get the following error:

    Creating index: idxft_ticketnotes for table: swticketnotes FAILED
    Reason: Array The used table type doesn't support FULLTEXT indexes

    Anyone experienced this and has a fix ready?
    Thanks!
     
  2. Raman

    Raman New Member

    The issue seems to be occurred due to old MySQL version being used which does not support full text indexes for InnoDB engine. Since you are installing the latest version of help desk, please install MySQL version 5.6.4 or higher.

    Regards,
    Ramandeep Sharma
     
  3. MooFz

    MooFz New Member

    Ramandeep,

    Thanks.
    I am working with MariaDB which still uses InnoDB engine 5.6.31, I'll see if I can update InnoDB.
     

Share This Page