1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Attached files 0KB since upgrading to Fusion 4.9.0

Discussion in 'Using Kayako Classic' started by Neil-Eastquay, Mar 2, 2018.

  1. Neil-Eastquay

    Neil-Eastquay New Member

    Hello,

    Today we followed the instructions to upgrade our Fusion Helpdesk to 4.90.

    Upgrade has gone fine and Heldpesk works as it should.

    The problem relates to attachments on tickets and Knowledgebase uploaded to the system before the upgrade. If I click these attachments they start a download but they all download with 0kb.

    Any new attachments that we upload are working fine.

    Any ideas? I have a support case in too.
     
  2. Neil-Eastquay

    Neil-Eastquay New Member

    Sorted. It was a cache issue. Solved by rebuilding again.
     

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