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Attachments tab Module by Dewak SA

Discussion in 'Apps and modifications' started by Andres Berdugo - Dewak, Oct 4, 2011.

  1. jcarrasquillopr

    jcarrasquillopr New Member

    I notice that you demo page have the suggestion made by KarlH with the option to select multiple files to delete instead of one by one.

    Do you have that version for download?
  2. Andres Berdugo - Dewak

    Andres Berdugo - Dewak Experienced Member

    Hi jcarrasquillopr,

    The demo version doesn't support multiple delete, the multiple files option you see in the demo is to download multiple attachments.

    At the time there are no plans for a new version but all feedback is in our todo list, we'll probably release a new version with the next big fat release of Kayako
  3. KarlH

    KarlH Member

    Watching this thread like a hawk, and would love to see multi-file delete functionality introduced... one day. ;)
  4. Jørn Trebbien

    Jørn Trebbien New Member

    Hi Andres,

    I just installed your product and I have a few questions:

    1. The installation folder contains a few files named '.DS_Store', what is the purpose of these files?
    2. On your download page, there is a download link to a 'dwk_key.php', what is the purpose of this file?
    3. I am getting following error when I try to preview an attachment:

    18 March 2016 22:42 (17m 25s)
    Router: https://<our_domain>/support/staff/index.php?/attachments_tab/attachments_tab/PreviewFile/2464
    getimagesize(): Unable to find the wrapper &amp;quot;https&amp;quot; - did you forget to enable it when you configured PHP? (C:/inetpub/wwwroot/support/__apps/attachments_tab/staff/class.View_attachments_tab.php:197)

    4. Any chance this kind of preview (hover instead of clicking) will be implemented?

    Last edited: Mar 18, 2016
  5. alex winger

    alex winger New Member

    Very elegantly explained. I Googled it and none of the sites was able to demonstrate it so well. This thread came to the rescue at last. Thank You :)
  6. Kevin Reed

    Kevin Reed Member

    Does this module require that you store attachments in the file system? We have ours stored in the database and, perhaps as a result, the previews don't seem to be working.
  7. Sagi Pael

    Sagi Pael New Member


    the module doesnt work on the new version 4.93
    can you try to fix this issue?

  8. Josh Heath

    Josh Heath New Member

    I upgraded to 4.93 and it just throws an uncaught exception error now when I click on the Attachments tab. Anyone know if there is an alternative to this app?
  9. Sagi Pael

    Sagi Pael New Member

    Try one of the attached files 4.92.6 should work.
  10. Josh Heath

    Josh Heath New Member


    Do I need to just replace the class.SWIFT_TicketPost.php file at __apps\tickets\models\Ticket with one you've attached? I did that with the 4.92.6 one and it still threw the exception and with the 4.91.1 one it would not even open the ticket. Thanks.
  11. Sagi Pael

    Sagi Pael New Member


    Sorry, my mistake.. it was miss understanding from my side.
    this files is for other app..


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