For tickets that we include knowledgebase articles in we put a Tag of "KB" on the ticket. We would like to generate a report that shows a percent (or number) of total tickets for that staff that are closed that have the KB tag for each staff member. Here is an image of the layout we're looking for. Two questions with this. 1. Does anyone know if generating percents is possible?2. Could anyone provide insight as to how to put this report together?