Hi Guys, First of all I appreciate you guys for whatever the effort you are doing to improve the application. But we are very much concerned about one particular feature which was not implemented yet, we asked for this feature to you guys on tickets and chats, but no use till date. However I am not complaining on that.. But really we need this feature desperately, as our agents are trying to skip the chats to other agents, because of that only few people are baring burden of chats. What we want?: We can able to set a rule whether to Manually accept the chat (which is now default), or Auto aceept the chat when it was assigned to a particular agent. According to me this feature is a must for large organizations, as this might kill our valuable working hours.