1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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Avoid requests with the same information

Discussion in 'Using Kayako Classic' started by ArturoA, Sep 13, 2018.

  1. ArturoA

    ArturoA New Member

    Hi, I'm very new to Kayako, it's my first week

    In my template there is a field called "Serial Number", it is possible that when a new ticket is generated when placing the "Serial Number" a search is made to know if there are already previous tickets with that information?

    My challenge is that there are not two tickets with the same "Serial Number" or all the tickets of that "Serial" are linked

    Thank you and sorry for my bad English =)
     

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