1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Backlog Reports

Discussion in 'Kayako reports (Kayako Classic)' started by russell.jones, Oct 31, 2016.

  1. russell.jones

    russell.jones New Member

    Hi All,
    I'm looking to produce a reports that shows me the backlog of tickets.

    i would like to see how many tickets that were created last week are being carried over to this week as they are still unresolved or closed.

    has anyone had any luck producing anything like this?


  2. supportskins

    supportskins Kayako Guru

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