Fixes and improvements We've made the spam filtering in Kayako a little more lenient, as some of you were having problems with legitimate email being suspended. Let us know how you get on. Improved cross-site request forgery protection in the Help Center, making it more secure. Added a last_active_at property to users in the API, so you can query for when any user was last active in Kayako. Regardless of your Kayako plan, you can now toggle whether SLAs are active for the Pending status. Previously, this was only available to customers on the Enterprise plan. Fixed some issues in the Help Center customization area in Internet Explorer. Fixed a problem that prevented users from entering their password again after a login failure in the Help Center. Relative times ('a day ago' and 'yesterday') will now live-increment (useful when you're blankly, endlessly staring at your screen. We all have those days...) Security fixes.