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Black band at the top of Kayako Desktop

Discussion in 'Kayako Desktop' started by Bianca Caston, Feb 28, 2019.

  1. Bianca Caston

    Bianca Caston New Member

    So, I updated my Kayako Desktop to

    When I log into the ticket section, there's a huge black band on the top. The links are still mapped to the correct place, but everything visually is shifted down to under this black band. (Basically, I'm hovering my mouse inside the black band, but the links are further down my screen and look like they're being highlighted.) I did not have this issue with the prior version of Kayako. Is anyone else having this issue? My default browser is Google Chrome, and I switched to Firefox and still had the same issue.
  2. bear

    bear Kayako Guru

    I'm using the same version (for now), but no issues. I don't believe the browser you've set to default on your PC has any bearing on the browser window within Kayako Desktop.

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