Our BlackBerry Ticket Client for Kayako (in the same way as the official Kayako Mobile application for Windows Mobile works) allows you to synchronise a snapshot of your Help Desk's tickets onto your BlackBerry device over the air (via Carrier Data Network, BlackBerry Enterprise Server (BES), BlackBerry Internet Service (BIS) or Wireless (WiFi)). You can then go into any ticket you like and, if required, post a reply to that ticket, add notes, add billing entries, etc. Once you have replied to a batch of tickets, you can synchronise again and all changes will be posted to the Help Desk. Click here for full information and to purchase! Features * Connect via Carrier Data Network, BlackBerry Enterprise Server (BES), BlackBerry Internet Service (BIS) or Wireless (WiFi). * Supports touchs devices such as the Storm. * Connect to multiple Kayako Help Desks. * Work offline and then synchronise when an internet connection is available. * Delete / change anything you have not synchronised. * Check for new tickets in the background with alerts. * View the entire history of a ticket. * Reply to tickets (including changing properties on reply). * Insert predefined replies. * Change ticket properties. * Add notes to tickets. * Add billing entries to tickets. * Create new tickets on behalf of clients. * Spell check any typed text. * Filter tickets by status and department. * Sort tickets by Due Date, Creation Date, Last Activity, Status, Priority, Department, Creator Name, Last Replier and Flag Type. * Automatically synchronise on startup. Screenshots Click here for more screenshots. Requirements * A BlackBerry running Operating System version 4.2.1 or above including the Touch line. * Kayako eSupport or SupportSuite version 3.xx.xx. Download Trial Download for installation via BlackBerry Desktop Manager Over the Air Download URL: cbsshort.com/otadl/2 Click here for full details on setting up. Purchase Information Licences are charged at $24.95 (£14.95 / €17.95) including one year of updates. Additional years of updates are charged at $9.95 (£5.95 / €6.95). Because of the nature of the software we provide and because we provide a fully functioning 7 day free trial, all purchases are final and no refunds will be provided. Licences can be transferred to new devices when you upgrade your handset if you use the deactivation tool to deactivate the old device first. Click here to purchase a licence now! Further Information and Support Click here for troubleshooting information. Click here for information on shortcut keys you can use within the application. Click here for a full change log of our application. Please click here to visit the dedicated board on our forum for further information and support or click here to contact us.
Derek: I found the same problem when trying to install on the BlackBerry Bold (9000) and accessing it through the browser. I am not sure how to get it working over the air. Try to install using the Setting Up instructions using the BlackBerry Manager.
Craig, Does the application support connections to installations that require SSL? I keep getting an "Authorization failed" error message when I try to sync. Derek
Derek: I just tested SSL and it worked fine for me. Can you double check your settings? Also, what version of Kayako's core PHP software are you running (shown on the /staff/ and /admin/ login pages)?
Ah, good. Everyone: Please drop ALL suggestions for the application here and I'll see what I can do. Priority will be given to those who have purchased the application already.
Version 0.0.6 :- * Added "U" or "S" in brackets to signify a Staff or User reply. * Fixed slow scrolling of long ticket replies / initial ticket. * Date no longer shows for new replies as this is defined by the server. I have also added an over the air install.
Since you have over-the-air install working that brings up a feature request... I would like to see it automatically check for available upgrades whenever you run the program and if one is available install it or at the least let you know that a upgrade is available so you can go download/install it...
Already planned. I plan to copy the majority of remaining functionality from the official WM client which we have already started doing.
Craig, I've tried re-entering my details many times and I'm still getting an authorization failed error. My site is SSL. Is there a minimum version of Kayako that we need? Is there some other feature that we should own already? We don't have the WM add-on and we are a version or two behind, v.3.20.02. Should that matter? Thanks, -Eric
One other question to add... should I just point the setup to /support/ or does it need to go to /support/staff/ or something else? -Eric
Just /support/. I think your Kayako version is the issue here. Can you create me a test staff account on your server please and PM me the details? I will see what I can do to fix it.
Thought I would share what I have just sent to the developer for inclusion in the next version. Estimated time is 2 weeks for next release.
Authorization Failed Installed the client on a BBrry 8310 but get a Authorization Failed error when trying to sync. Kayako version 3.30.02. Any ideas
Uncaught.exception:java.lang.IllegalStateException ya that was me that reported it and since then found some information guess its caused when have content protection enabled.. anyway here is link with info on it... View Document
