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BlackBerry Ticket Client for Kayako

Discussion in 'Apps' started by craigbrass, Apr 19, 2009.

  1. Bashar

    Bashar Established Member

    i did the second step in mobile/index.php and still same error

    im trying the trial not purchased yet i want t osee how it works before purchasing it

    any other alternatives i can do to test the product before purchasing?
  2. Bashar

    Bashar Established Member

    also i checked apache logs and found this:
    111.222.333.444 - - [04/Jul/2010:21:41:03 +0300] "GET /mobile/index.php?_ca=login&username=bashar&password=xxxxxxxxxxxxxxxxxxxxxx HTTP/1.1" 200 33595 "-" "BlackBerry"

    i tried to change blackberry to BlackBerry in the code
    if (preg_match('/(?:.*)+blackberry(?:.*)/i', $_SERVER['HTTP_USER_AGENT']))
      header('Content-Type: application/octet-stream');
    but still didn't work for me
  3. craigbrass

    craigbrass New Member

  4. mariow

    mariow Member

    BlackBerry Ticket Client doesnt connect withy V4 supportsuite

    Hi craigbrass, again its a disapointment to see your support doesnt work well.
    Created a ticket 9 hours ago with high priority...,which basically means nothing to you.

    So let me post it here as well...

    i have full license of supportsuite and have v4 running.
    but the app for my blackberry doesnt connect anymore.
    it shows error..unable to connect.

    did the v4 has a different login now?
  5. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member

    Hi Mariow,

    I don't believe that Craig's app is compatible with V4, or that he ever advertised it here as such.
  6. SteveLV702

    SteveLV702 Kayako Guru

    V4 has a entirely new API so Craigs app would need to be updated to support it..
  7. mariow

    mariow Member

    Ah .so thats great news....
    Was it to stupid thinking it would work ?
    Would it been a good idea if Craig would have communicated to customers that this doesnt work on V4 ?....so dont upgrade your kayako ?
    I should run V3 to keep the app running,and forget about V4 ?

    a lot of questions,no answers.....
    And no craig......
  8. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member

    I'm sorry you're in this situation, but in due fairness to Craig he specifically states the requirement for this app (including at the start of this thread):

    I am not sure what his plans for V4 compatibility are, and I hope you'll hear from him soon.
  9. mariow

    mariow Member

    Yes i know Jamie, but the first kayako V4 blog posting was in may i believe...,the latest release of the app was in march,that wasnt to far from each other...
    i assume kayako wants people to upgrade or buy the V4.
    Its not much money,but $30 for an app that stops working 6 months later isnt funny as i used it,like many others....
    so now im in this weird situation...
    no app,but running V4
    And what bugs me even more is that my ticket at Craig (urgent) isnt urgent as he didnt answered it today..
  10. supportskins

    supportskins Kayako Guru

    I had a word with Craig about this and he has informed me that Blackberry App for Kayako v4 will be available within the next 1-2 months time.

    Besides one should note that v4 is yet beta even though Kayako suggests that it is stable enough. We too do not provide support for beta builds which undergo changes every 10-15 days.
  11. mariow

    mariow Member

    Well i had a talk to him by phone....
    Indeed he will be working on this and something will come out in the next 1-2 months...
    So craig, thanks for picking up the development... :)
  12. mariow

    mariow Member

    hello craig...are you still alive?
    Any word on the update/new version?????
  13. smckendrick

    smckendrick Member

    B-b-b-bump. Any news from Craig on v4 Blackberry support?
  14. mariow

    mariow Member

    no...craig stopped as kayako was going to take over....
    but i have a feeling its gonna be in the year 2020 till they release it...
    so it sucks....lost my money and i was very happy with it on my blackberry, now im kicked back in time...
  15. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member


    Why did you lose your money?
  16. smckendrick

    smckendrick Member

    Thanks for the update Marlow. That's about what I figured, oh well.

    We'll just have to wait for now I suppose.
  17. mariow

    mariow Member

    Cause i paid for a solution which became obsolete when i upgraded to v4.
    i know more hosters that use their phone for ticket solutions,and i feel kayako is not taking this seriously.,..

    craig dropped out because of kayako's interest in this...
    so where is it?
    How far is the development?
    As paying customer(s) you dont hear anything...
  18. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member

    This was a third party app, and we are supporting Kayako 3 for more than a year from now. You could have held off on upgrading to Kayako 4 if your Blackberry app compatibility was essential.

    We are currently working on the mobile apps. Apps for iOS and Android will be out first, then followed by a solution for Blackberry.
  19. supportskins

    supportskins Kayako Guru

    From what I understand, CBS has closed shop.

    And I would most certainly like a Blackberry App really soon. One of the reasons why we have not updated to v4. Either that or a mobile interface is required.
  20. mariow

    mariow Member

    Isnt that a bit weird Jamie ?
    I called craig some time ago and he stated he dropped the development because kayako was interested and working on it..,...so if that was the case is was fine by him...
    And now....months and months later still no followup on this and now you say iOS and Android will be first while blackberry is one of the most used !

    People are holding back on upgrading to V4 !!
    How weird, thats doing business the other way....
    Meaning the wrong way...

    I upgraded as i was a loyal idiot.

    Just received...

    Thats great....
    its time to pay again....

    I feel discriminated cause i use a blackberry...

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