1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Broad Notification Criteria

Discussion in 'Using Kayako Classic' started by Korla_Plankton, Mar 20, 2017.

  1. Korla_Plankton

    Korla_Plankton Established Member

    The idea is that any ticket activity for tickets with priority 'Software Bug' and department 'Customer Care' should trigger a notification.

    Can I JUST put in those two rules "Ticket Priority Equal To Software Bug AND Ticket Department Equal To Customer Care"? Or do I need to put in rules like 'Event Equal To Ticket Created AND Event Equal To New Reply From Staff AND Event Equal To etc. etc.'?

    thank you for this sanity check...
     

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