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Brownser Blank in SETUP!

Discussion in 'Installation and setup (Kayako Classic Download)' started by Rodrigo José Petreça, Jul 16, 2012.

  1. Hello,

    I'm installing the trial version of Kayako ioncube in Debian 6.
    But I can not access the setup screen.
    I have already installed all the issues as installation tutorial downloaded at official site.
    But when access the address http://_IP_/kayako/setup or only /Kayako browser is still blank.

    This is a bug? anyone ever experienced this?

    Thank you!
  2. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    Can you post a screen shot, or a link to your phpinfo output

  3. Gary McGrath

    Gary McGrath Staff Member

  4. Hi,
    shot_open_tags is set to ON
  5. supportskins

    supportskins Kayako Guru

  6. Nathan Underwood

    Nathan Underwood Established Member

    I had a similar problem when we installed it the first time. The things that got us going was renaming __swift/config/config.php.new to __swift/config/config.php. Not sure if that was the *right* thing to do or not, but it worked for us :)

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