Bug? Home page icon displays incorrect status

Discussion in 'Using your helpdesk' started by Osirion, Apr 14, 2011.

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  1. Osirion

    Osirion Member

    Hey Guys,
    I have a staff member who was 'away' and my home page showed the 'live chat is away' image. However, he then returned and set his status to online - my home page STILL showed the 'away' image. I tried refreshing and going to various sections of the web site and it constantly showed 'away' - even after several minutes have passed.

    Bug? I think so...
     
  2. Osirion

    Osirion Member

    Seems after a 'force refresh' (CTRL+F5) it seems to show the correct status. However, I think Kayako should maybe integrate some kind of force refresh on the chat status icons.
     
  3. Andres Berdugo - Dewak

    Andres Berdugo - Dewak Experienced Member

    You are right Osirion, the javascript that generates the chat tag, button must have some kind of AJAX refresh of the status.
     
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