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Calculate Ticket time in Each Department

Discussion in 'Kayako reports (Kayako Classic)' started by Arjun Prasad, Nov 30, 2017.

  1. Arjun Prasad

    Arjun Prasad New Member


    I am looking for help on how to calculate the time that tickets spend in a each department and in what status (e.g, Open, Awaiting Reply, on Hold). So if a ticket has been in one department for 10 days, and another department for 2 days, I want to be able to show that.

    There are 3 departments and tickets get transferred between them regularly. For example, a ticket can go from Dept 1 -> Dept 3 -> Dept 1 -> Dept 2.. and the ending department is not always the same as the one it started out in.

    Any help would be appreciated.
    Last edited: Nov 30, 2017

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