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Not planned Can we link the 'custom fields' with ticket types?

Discussion in 'Kayako product feedback and suggestions' started by triller, Dec 19, 2011.

  1. triller

    triller Established Member

    We have known the custom fields can be linked with users and user groups. But in my case, I would like to link the custom fields with ticket types.

    If user select ticket type A, then a proper customer field group will be presented for input, if select ticket type B, then another set of customer fileds, it will be much flexible to gather specific information according to different ticket types which might be a issue, service request or just a query.

    Does that sound a reasonable request ?
    jcorreia likes this.
  2. esowers

    esowers Established Member

  3. Drew Keller

    Drew Keller Just one person in a world of millions.

    +1, I think this would be good to allow for custom checklists to be created for certain situations, like new user requests etc, rather than these beign seperate documents, it could all be built into the helpdesk.

    would be nice if this could be linked to type and departments.
    Afaust03 likes this.
  4. Szentmarjay Tibor

    Szentmarjay Tibor Established Member

    We have tons of custom fields linked to deparments, it is working correctly. My problem is that currently we cannot implement services (we use the department function for services) where one is a service request another is an issue report.
  5. jcorreia

    jcorreia Established Member

  6. triller

    triller Established Member

  7. Afaust03

    Afaust03 New Member

  8. Mimue

    Mimue Established Member

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