So, cascading selects just don't see to cascade. https://support.kayako.com/article/1151-adding-custom-fields-for-cases-users-and-organizations The docs show that '\' & '|' are level separators, but neither seems to work. I have maybe 25 items, of which there are 4 top levels. There is a single '\' in each of them, and they all just show as a single string in the dropdown including the '/'. It would be really handy if this feature offered a multi-select option. as this would work for when we indicate which of our licenses products are allocated.