Case fields and departments (Teams)

Discussion in 'Using the new Kayako' started by sallebasjan, Aug 10, 2016.

  1. sallebasjan

    sallebasjan Established Member

    The concept of departments is gone, obviously, and also the ability to show different sets of case fields depending on which department a customer is raising a ticket to.

    Are there plans of re-implementing this missing feature in v5?
     
  2. Gurpreet Singh

    Gurpreet Singh Staff Member

  3. sallebasjan

    sallebasjan Established Member

    Thanks, this fits our needs.
     
  4. Gurpreet Singh

    Gurpreet Singh Staff Member

    Glad to know that it helped! Happy Kayaking!!!
     

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