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Change in time format

Discussion in 'Kayako reports (Kayako Classic)' started by SiPen, Sep 5, 2016.

  1. SiPen

    SiPen New Member

    Hi,

    We updated our Kayako version a couple of months ago. Since then the Ticket Posts.First Response Time field has been displaying in format "3h 2m 15s", whereas this previously just showed in seconds.

    is there a way to revert this, or at least format it back to seconds without having to do it in a spreadsheet afterwards?

    Thanks in advance,

    Si
     

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