change ticket status through an email link

Discussion in 'Kayako product feedback' started by Tina, Apr 27, 2012.

  1. Tina

    Tina New Member

    What I would like is to be able to create links within the email that will enable staff and/or user to be able to change ticket status through the email. Also the ability to add notes both visible and hidden to customer would be good.
    I asked support who said this was not a feature
     

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