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Chat 'Form' to Wide in Window

Discussion in 'Customizing, extending and styling Kayako 3' started by halestorm, Aug 1, 2011.

  1. halestorm

    halestorm New Member

    I have been customizing the skin for our Kayako 3 helpdesk.
    In our Chat Windows the 'form' seems to be taking 800 pixels wide, causing our windows to show a side scroll bar. I have tried many ways to reduce this to 400 pixels or be more inline with the actual window itself. Any clues where I can change this setting?

    see a screenshot at

  2. Gary McGrath

    Gary McGrath Staff Member

    In Admin CP, settings, livesupport, there is options for chat height and width.

    After changing it, make sure to goto admin cp, diagnostics, rebuild cache. Once thats done, in your browser, goto the home page, and then do a hard refresh ( alt+f5 )

  3. halestorm

    halestorm New Member

    Actually, thank you - we figured it out.
    The actual Form was to wide for the chat window - but we wanted the form to fit the window. So I created a new CSS file to address the form width (to be 400 px wide) and attached to chatheader (or something like that) - I do appreciate the response though!

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