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Column Width Limit for Kayako

Discussion in 'Apps and modifications' started by KayakoSolutions, Oct 5, 2015.

  1. KayakoSolutions

    KayakoSolutions Established Member

    Hello there!

    Kayako Solutions are pleased to finally offer you a Column Width Limit designed for Kayako.

    The objective of this module is to prevent the Subject field and the Organization field from shrinking when adding more columns to the Ticket overview (the other fields can can be customized, too).


    1. You can specify a minimum width, in pixels, for the Subject and Organization columns in the ticket view; these columns could not be compressed by more than the specified size.


    2. To be sure that columns will never shrink less than the predetermined width in the ticket list in the Staff CP, you should specify width in pixels in the Admin CP. Go to Admin CP → Home → Settings → Field Settings.


    Here you can see width adjustment for columns: Subject, Organization.


    3. Remember, when you add a variety of different columns in the ticket list, all columns of the table reduce their width, to fit the screen, but Subject and Organization columns will never be compressed more than to the value specified in the settings. To add new column, in the Staff CP go to Tickets → Views → Default View.


    Choose the Columns tab.


    Note: Subject and Organization width can’t be less than the value specified in the Options, but it can be larger.
  2. Collin Hames

    Collin Hames New Member

    Was "Field Settings" removed? I do not have it on my Admin CP. Version 4.68.1
  3. supportskins

    supportskins Kayako Guru

    That is an add-on. It does not come with the default Kayako installation.

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