1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

Comment on starting chat

Discussion in 'Kayako Desktop' started by cliff, Dec 22, 2015.

  1. cliff

    cliff Established Member

    When a user starts a chat with me, as soon as I accept it they are sent a canned response of how can I help you. I suspect I set this up somewhere, but I can't find it now. It seems kind of redundant as they already told me what the problem was.

    How can I edit / delete this?

  2. Gary McGrath

    Gary McGrath Staff Member

    Hi Cliff,

    If you log into the admin CP, and goto languages, phrases, and search for "chat", this will bring up all the live chat messages which are sent to the user, you can scroll through these ( note there are about 3 pages worth of them ) and edit them as you need.

    Kind regards,

  3. masterctrl1

    masterctrl1 Kayako Guru

    I believe in this case you want Admin CP, Staff, Manage Staff, select an operator, Profile tab, scroll down to Live Settings, Automatic greeting.
    You can have a different greeting for each staff member or enter a general greeting that applies for all.
    Gary McGrath and cliff like this.
  4. cliff

    cliff Established Member

    Thank you

    Yes, this was it, thank you!

Share This Page