We use the eSupport (hosted) version and looking for help with: (1) configuring the product to our needs. Our requirements are not very complex but would like for someone to gather our needs and then customize (or personalize) it in accordance. (2) Transfer of historical cases (i.e. tickets) from Salesforce.com into Kayako. The transfer of history at the very least would need to include the following: Old Case Number, Title, Status, Priority, Notes, and a few other fields to be determined. Please reply with your experience, rates, and estimate for this effort. I would also like to see some examples of eSupport sites you customized for your clients. Please feel free to contact me at firstname.lastname@example.org.