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count() issue

Discussion in 'Kayako reports (Kayako Classic)' started by Lenny Wolf, Jul 13, 2017.

  1. Lenny Wolf

    Lenny Wolf New Member

    I have a question regarding the following KQL query:
    SELECT Count ('Ticket Audit Logs.Action') AS ActionCount FROM 'Ticket Audit Logs' WHERE 'Ticket Audit Logs.Creation Date' = Yesterday() AND 'Ticket Audit Logs.Full Name' IN ('Peter Fox, 'Jimmy Choo') GROUP BY 'Ticket Audit Logs.Full Name' ORDER BY COUNT('Ticket Audit Logs.Action') DESC

    The employee Jimmy Choo didn't work yesterday, therefore his name will not be listed in the outcome of this query, since he didn't have any ticket-activity.
    Is there a way to also show employees who had no activity in the result?
    Any help would be highly apreciated.

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