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Create Link that will submit a ticket

Discussion in 'Developing, APIs and extending' started by bsmith, Apr 23, 2019.

  1. bsmith

    bsmith New Member

    In our situation we have a list of software that we provide as a company to our employees. I want to add a link for each of the "Requestable software" that will immediately send a helpdesk ticket from the user who clicked the link with the title "Can I get <software name>".

    I suspect the biggest problem for this is that the list is in the knowledgebase and the default settings for the page don't allow things like scripts. Is there a way to piece together the link in an <a href=""> tag?
  2. supportskins

    supportskins Kayako Guru

    You can probably think about using the Kayako API and try to make this work.

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