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Create Report for Previous Month with first response time, average response time and client comments

Discussion in 'Kayako reports (Kayako Classic)' started by Padraic Keaveney, Mar 25, 2018.

  1. Padraic Keaveney

    Padraic Keaveney New Member

    Hi,
    I am new to the Kayako Query language and have been tasked to create a Kayako report that details the following.

    When the report is ran, execute for the previous calendar month, with Ticket first response time, Ticket average resolution time and client comments/feedback included (per ticket) in the report.

    I have played with the KQL to achieve the above- but have not been able to succeed.

    Can you please suggest some lines of KQL that will execute the above?

    Thank you for your help.
     

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