1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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Cross Site Forgery Request Whilst Editing Staff Member

Discussion in 'Using Kayako Classic' started by PGreen, Jul 5, 2018.

  1. PGreen

    PGreen Member

    Hello,
    We have an issue when trying to change staff member profiles from the admin. control panel, receiving the error:

    Kayako validates requests to protect against cross-site request forgeries and could not validate this request. Please try again.

    We CAN change the following settings:
    Title or position
    Team
    Restrict to IP addresses
    Profile picture
    Use team department assignments

    We CANNOT change the following settings, receiving an CSRF error:
    Cell phone number
    Signature
    Time zone
    Automatic greeting
    Skills (sometimes)
    And, most importantly, we cannot change the assigned departments. We are working around this by assigning departments specifically to teams but that isn't always so straightforward.

    Is it possible to disable the CSRF checking on the admin. control panel altogether? We are using Fusion 4.77.0.

    Thanks in advance for any assistance.

    Cheers,
    Phil.
     

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