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Currently using SaaS and looking for someone to host for us

Discussion in 'Marketplace' started by Barb Cox, Apr 3, 2013.

  1. Barb Cox

    Barb Cox New Member

    We have started using Kayako in a hosted environment, but run into many issues where configuration could provide us a better solution. I'm looking for someone to host and provide ongoing configuration and support.

  2. TNL1

    TNL1 Member

    what kind of issues?
  3. masterctrl1

    masterctrl1 Kayako Guru

    Barb is referring to the dozens and dozens of hacks, tweaks, and code modifications posted on this forum that can only be applied if you are self-hosted with access to the source code.
    It also means you want a customized version of Kayako which likely require you to redo any code modifications (or remove them) whenever a Kayako upgrade comes out.
  4. supportskins

    supportskins Kayako Guru

    You can look into HostGator to host your application while we can meet your other requirements. Feel free to drop us a line at sales AT supportskins [dot] com
  5. Barb Cox

    Barb Cox New Member

    Little things where I have to have customization. For example, when we reply or forward an email from the staff cp, the default email chosen is the default email setup in the admin. Also, when a ticket is viewed, we want the ticket assigned to whoever looked at it. Also, we want a notes field added to the first screen of the ticket (where you select departments). When you press next, we want those notes copied to the body. Enhancements really. Looking for someone to install, host (which we can do through third party) and then support all of our changes.
  6. TNL1

    TNL1 Member

    hey barb send me a email here at tj@xsaos.com im sure we can work somthing out

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