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Custom field 'custom' content doesn't appear at the creation of a ticket by saff

Discussion in 'Developing, APIs and extending' started by Alexandru, Aug 16, 2017.

  1. Alexandru

    Alexandru New Member

    Hello everybody,

    I've started adjusting Kayako to our company's needs a month ago.
    In order to do that I had to create a few custom fields of type 'custom' to add the necessary external information.

    So, my custom fields are in a group located in 'Staff and end user ticket creation'.
    Although there is no problem when the ticket is created by a user, when i create the ticket as staff my radio buttons and my checkboxes are missing.

    Any ideeas, hints tips & triks?

    Thank you!

    Attached Files:

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