custom field

Discussion in 'Using your helpdesk' started by chris.lewis, May 7, 2010.

  1. chris.lewis

    chris.lewis New Member


    I would like to be able to add a custom field to a ticket that isnt visible to the customer, for example an internal bug number, will this be possible in the new version?

  2. craigbrass

    craigbrass Experienced Member

    You can do this already. Just set it as a Staff Ticket Custom Field.
  3. chris.lewis

    chris.lewis New Member

    thanks, but I want the field to be on every ticket, and as our tickets come in via email from the customer the only way to make the field appear is to go to the edit tab unless im doing it totally wrong.
  4. craigbrass

    craigbrass Experienced Member

    Ah yes, that is true. You have to tie the custom field group in.

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