custom field

Hi,

I would like to be able to add a custom field to a ticket that isnt visible to the customer, for example an internal bug number, will this be possible in the new version?

Chris

You can do this already. Just set it as a Staff Ticket Custom Field.

thanks, but I want the field to be on every ticket, and as our tickets come in via email from the customer the only way to make the field appear is to go to the edit tab unless im doing it totally wrong.

Ah yes, that is true. You have to tie the custom field group in.