1. This sub-forum relates to Kayako 3, which is now end-of-life. Please be aware that a lot of information relating to features, sales and the roadmap in the Kayako 3 forums is now outdated or defunct (no longer applicable).

    If unsure about anything, please create a new thread or contact us.

    You can visit the main forums for the latest Kayako here.

Custom fields cannot be added

Discussion in 'Modifications, extensions and addons' started by Slavikh2000, Oct 5, 2010.

  1. Slavikh2000 New Member

    Hi guys ,

    I have a really weird issue :
    I am logged in as admin to SupportSuite .
    I am trying to customize new ticket creation with additional fields.
    I've added new group , i've linked it to "User ticket creation" untill here all was fine.
    However when i insert new field , i do not see it nowhere after despite the " field created successfully " message. I also can't change any existing custom fields or group properties. It says "Updated successfully" but shows same old info inside.
    It is not a refresh issue .

    Any help would be appreciated.
    Slavikh2000, Oct 5, 2010
    #1

Share This Page