Customizing body of ticket notification email

Discussion in 'Style and design' started by tumbras, Feb 24, 2012.

  1. tumbras

    tumbras Member

    Hi all, is there a way to modify body of email that goes out for ticket notification from the default, (see below) to a more simplified appearance, (see after below entry)? I've looked in templates through Admin CP but don't find any corresponding values.

    TICKET AS IT APPEARS NOW:

    Elmer Fudd
    -----------------

    test for net ticket notifications.
    ---------------

    Ticket ID: 21
    URL: https://helpdesk.domain.com/hd/staff/index.php?/Tickets/Ticket/View/1121
    Full Name: Elmer Fudd
    Email: ElmerFudd@domain.com
    Creator: User
    Department: OnBase
    Staff (Owner): -- Unassigned --
    Type: Issue
    Status: Open
    Priority: Normal
    SLA: Default 12 Hours Plan
    Template Group: Default

    Created:
    Updated:
    Due: (2d 12h 0m)
    Resolution Due: (4d 0h 0m)



    Test - please disregard.

    ------------------------------------------------------
    Staff CP: https://helpdesk.domain.com/hd/staff


    TICKET AS WE WOULD LIKE IT TO APPEAR:

    New Ticket: Student worker needs access to share on server.

    blah blah blah, Will you make sure access is set up for him. Thanks!

    Ticket Details
    ===================
    Ticket ID: 16261
    Category: Network Access Issue

    Priority: Medium
    Status: Open
    Link: https://helpdesk.domain.com/hd/staff/index.php?/Tickets/Ticket/View/16261
     
  2. Drew Keller

    Drew Keller Just one person in a world of millions.

  3. masterctrl1

    masterctrl1 Kayako Guru

    This function needs to be added to the core product ASAP.
    Surely most users want to tweak the default notifications if just to turn lines off/on.
     
  4. jcossota

    jcossota Established Member

    I'm in complete agreement. I'm surprised that you can modify everything else with a template but these you are left to your own devices.

    It's unfortunate because now everyone is just in the habit of deleting them automatically since it's just information overload and not worth trouble.
     

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