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Delete ticket = delete attachment file

Discussion in 'SupportSuite, eSupport and LiveResponse' started by Chuckler, Nov 5, 2006.

  1. Chuckler New Member

    I have noticed that deleting a ticket does not remove its attachment from the files directory. With the increase in picture based spam this is an annoyance for us. Does anyone else think that it should delete the attachment when deleting the ticket (or at least have that option)? If set to be stored in the database rather than a files directory it removes the attachment.
    Chuckler, Nov 5, 2006
    #1

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