1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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Deleting Multiple Tickets

Discussion in 'Using Kayako Classic' started by Julieo, Jun 21, 2018.

  1. Julieo

    Julieo New Member

    I have thousands of spam tickets that need to be deleted. Deleting one page at a time is taking forever.

    Is there a way to display 100's of tickets at a time and delete them or maybe delete all the tickets at once?

    Thank you,
  2. Justin Thomas

    Justin Thomas New Member

    You will need to use API to delete them , they can easily identified by running a query like

    select ticketid from swtickets where total replies = 0 and staffid = 0

    I am assuming that such tickets don't get actioned at all.

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