1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Department refresh

Discussion in 'Using Kayako Classic' started by NC Software, Apr 26, 2012.

  1. NC Software

    NC Software Member

    I think you need to refresh the department list on resume. I deleted 3 departments and can't get rid of them in the app even after pull to refresh.
  2. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    Hi Neal,
    Thank you for this.
    Can you please send this to ios-support at kayako dot com.
    It is where I can keep track of things.
    The easy way to do that is from within the app (Settings > Contact Kayako support).
  3. NC Software

    NC Software Member


    My time is extremely limited. If you want to record issues I've brought to your attention in your tracker you are welcome to do so.

    Have a great weekend.
  4. Jamie Edwards

    Jamie Edwards Staff Member

    Hi Neal,

    That email Marcel asked you to send includes some important logging and diagnosis information, which can only come from you pressing that button. We haven't been able to reproduce it here, so need to look at what happened in your individual app.
  5. NC Software

    NC Software Member

    Okay, I'll try to get it to you in the next 24 hours, swamped today.
  6. NC Software

    NC Software Member

    Report from iPad beta sent.
  7. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    Thank you for your help/support Neal.

    Refresh on resume (etc.) will be added in 1.0.2 or 1.0.3.

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