The animation of the ticket preview hint is not only distracting but it causes problems. I suggest just have it appear in place. It affects the clickability of the ticket, there are times you click the ticket and it doesn't open as I think it's a conflict with this annoying ticket preview system. As I've mentioned before, the bright yellow with light text is also not an ideal combination.
It seems that the animation is only in IE and not FF. FF it's fine, it appears directly below the ticket subject. If you're going to have bright yellow then please use black text color. In IE the animation goes from top left to lower right direction to land at the final point below the subject. The problem is this animation path crosses the subject so if you go to click to view the ticket while this animation is going on it won't work, it's frustrating and requires multiple clicks. Also appears to have a fade in effect in IE and this doesn't always complete so I end up with an unreadable ticket preview. Can we please do away with the fancy and just make it functional?
Neal, I Only Use IE and I dont have any issues like you describe. In saying that I have NO animation or preview, I wonder if it is a setting that I might have disabled?
Same here. Occassionally the preview also stays on for multiple tickets with the last preview transparent and the others as normal.
Ticket preview needs to be optimized. This is what I would suggest (after years of being a Kayako customer). 1- Do not start preview on hover. Why? Because we are constantly hovering over windows. It's human nature. And that doesn't mean I want to see a preview of 20 tickets in 1 second. Also, if you hover over the page by accident you get a big load jump, specially on tickets that have a big last post. It even freezes up the system as described by other users on this thread. --> solution: I would only show preview if I click on something, like on the tag simbol. Only show if I want it to show. Not on hover. Unnessesary load with hover. IT's just not intelligent. 2- The all yellow colors makes me nautious, too. --> solution: Just white bg and black text does the trick. It's all about seeing things clearly and fast, and only when I want to. 3- The preview remains on, interfering with normal navigation. Really I don't see how anyone can use the actual preview system. It makes everything worse, allthough it's supposed to help. --> solution: Do not use hover, again, only active preciew on user action, like clicking an existing icon (like in version 3, the date icon) and use a close X window or when another preview is opened close any opened ones. I think these solutions will make the preview ticket actually helpfull and even a fundamental feature that makes Kayako stand out from others. The current preview ticket system is not as good as Kayako is. It's sloppy. So let's make it better !!!
I like the hover vs. click but a small column with a magnifying glass indicating if you hover or click it will show a preview would be a nice compromise. Yes, I see tremendous loads at times too, delays in hovering, as we don't strip any HTML any more.
+1 to no animation, just a pop up. Might I add that I'd be happy to see it editable (colours, styles, bubble, etc). If it is, I guess I just haven't found it yet.
Ticket Preview has a memory leak, and eventually (after about 10-15 minutes of using KF) causes it to be so slow to navigate, users have to kill the browser/tab and re-login again to KF to start new. We had to turn this feature off. The feature itself even implies there is a memory leak: "Enable Post Preview in Ticket List Description: Display a post preview when hovering over a ticket within the Staff Control Panel. If operating a heavy usage support desk, it is recommended that this option be disabled." Please provide a patch for this bug, as we want the feature, but have it disabled for now. The bug is likely in that you aren't cleaning up after the onMouseOver().
