Downlaoding ticket to staff

Discussion in 'Installation, setup, upgrading and importing' started by Pavel Juhász, Jul 14, 2012.

  1. Pavel Juhász

    Pavel Juhász Member

    Hello,
    I have one problem. We have three teams and tickets departament.

    If I log into staff as one user with no admin permission new tickets are not downloaded (we use POP3). If I log as an administrator tickets are downlaoded to departaments.

    Please can you tell me if this is caused by permission assigned to staff?

    Thank you for help.
    Pavel
  2. Jitender Kumar

    Jitender Kumar Kayako Staff

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